Gemilang One Care

Contact center and CRM essentially making input from various channels ~ such as telephone, fax, email, SMS, Twitter, and Facebook ~ simpler into one single Inbox. All inputs are classified, automatically or manually into task, usually based on task categories or other classification that have been configured. Of course, this will make daily routine job like monitoring hot prospects, serving the orders, and responding complaints more easier & fun. We bring this product to you based on our experiences providing telemarketing system and contact center for several companies.

 

Telemarketing Business Flow

 

Key Features

  • Multi Channel
  • Single Screen
  • User Friendly
  • SLA Monitoring
  • Customer Data Integration
  • Transaction History
  • Integration With PBX
  • Informative Dashboards
  • Notification

Module One Care

  • Multi Channel Contact Center
  • Task / Ticket Management
  • Knowledge Center
  • Tellecaller (Marketing, Collection)
  • Prospect Management
  • Multi Channel Broadcast

 

Gemilang Multi Channel Contact Center Architecture

Gemilang Multi Channel Contact Center Architecture.png

 

Guaranteed

  • Increasing Customer Services
  • Increasing Customer Loyalty
  • Increasing Sales
  • Build a Good Work Culture & Improve Productivity
  • Reduce Investment Cost, Operational and Training Cost
  • Better prospect management

 


Download Brosur Gemilang One Care (9 kb)
Download Katalog Gemilang One Care (9 kb)
   Related Products   
   Press Release   
   Sharing Knowledge   
E - Procurement

E-Procurement is the auction method by electronic way for procurement of goods in a company. The procurement electronic method (E-procurement) in

deVosa

deVosa is an integrated Human Resource Management System, into which all of business activities are integrated, is a perfect solution to boost

DEPTAN

Through the Research Center that produces national and strategic technology Balai Pengkajian Teknologi Pertanian (BPTP) in areas that generate

Gemilang One Care

Contact center and CRM essentially making input from various channels ~ such as telephone, fax, email, SMS, Twitter, and Facebook ~ simpler into